Alex | Operations Coordinator
It’s important to us that all of our clients feel at ease. One of the main reasons they do is because whenever they call us during business hours, their call is almost always answered by a real person. And that’s all because of this gal. Alex is tasked with answering the phones, emails, and assisting walk-in clients in our offices. Even with averaging over 100 incoming phone calls a day, she still has time to assist clients remotely, manage our techs’ schedules, & accept incoming work orders. Don’t be fooled- Alex is much more than an office manager. She is also well-versed in the technical aspects of everything we do, which means she can answer many of your inquiries herself without transferring you or making you sit on hold.
Alex got her start on the front desk shortly after obtaining her bachelors degree from the University of Virginia. Alex’s interests include cats (hard to believe she only has 1!), playing her synthesizer in a local rock band, and - of course - PC gaming.
Anthony | Sr. Engineer
A valued asset to the team, Anthony maintains a broad, comprehensive knowledge of all our clients. Before his career at Top Notch, Anthony had worked in both academic and retail tech support. With his retail experience comes a unique perspective towards customer service-clients really love working with him. Tony also holds a degree in InfoSys, which means he really knows his way around modern networks.
Tony enjoys skiing, disc golf, going to outdoor music festivals, and loves saving the planet by driving small hybrid cars.
Christian | Principal
When Christian was 19 years old, he started a part-time computer business out of his basement apartment in Richmond. Almost 20 years later, he's still working overtime leading one of the most talented IT groups in the region. Christian has been featured on CBS, NBC, and FOX as a recognized authority in IT administration and cyber security. A product of working-class Northwest Detroit, Christian knows firsthand what it’s like to live and work within a budget, making the most of resources at hand. His cross-industry experience in the academic world, automotive industry, and public sector proves invaluable time and time again when it comes to solving problems and making things happen.
Christian enjoys the outdoors, playing string instruments, tinkering with cars, skiing, country music, and spending time with his wife & 6 cats.
Garnett | Sr. Engineer
A very qualified & accomplished hardware and network specialist, Garnett is often able to troubleshoot problems and implement solutions without ever leaving the office. For the hands-on jobs, Garnett travels to customer’s sites to assess, troubleshoot, install, repair, upgrade and more. Complex problems are welcome challenges for Garnett-although one of our youngest team members, he is an asset to the staff when it comes to elevated troubleshooting matters.
Garnett signed on with Top Notch immediately after obtaining his bachelors degree from VCU, and has been with us ever since. Garnett's interests include brewing his own kombucha, collecting and modifying mechanical keyboards, a bit of PC gaming, and the great outdoors.
John | Installation & Electrical
An accomplished computer hardware specialist, low-voltage technician, logistics manager, and general handyman. John helps us fill a variety of internal and external needs. His cross-platform knowledge of technology, structured wiring, electrical, and construction allows us to oversee and complete large projects that other firms would partially outsource. We welcome his small-town approach to solving large-world problems.
In his spare time, John likes to travel, work on his cars, and is always cooking in the kitchen. Customers have referred to him as “the most interesting person you will ever meet”.
Marques | Systems & Software Specialist
Marques has filled a well-needed void by simply being able to accomplish a lot in a short amount of time. His experience stands out when it comes to the the most cutting-edge technologies: cloud & virtualized environments are particular interests of his. His computer troubleshooting and people skills are also spot-on. Marques is a welcome resource to clients and staff alike.
Marques is from Richmond, and has recently settled down in Charlottesville with his family. In addition to spending time with his wife & daughter, he enjoys the traditional hobbies that all IT people enjoy, such as gaming.
Matt | Systems & Software Specialist
Prior to his debut at Top Notch, Matt had worked in retail tech support for years. Our most recent addition to the team, Matt has hit the ground running-it's become clear that he is a "sponge" for IT know-how. We have found that Matt is well-versed in hardware and networking, and now works directly with commercial clients to address issues and produce results.
When off the clock, Matt enjoys many outdoor activities, such as hiking, fishing, and basketball. In addition, he likes to spend time with friends and family, with a little bit of PC Gaming in between.
McKayLenn | Chief Financial Officer
Tech-savvy accountants are hard to come by. In addition to keeping our finances in check, Mckaylenn can often assist clients with internal accounting software matters in addition to maintaining the software’s IT platform. She is one of two managers also fully trained as a tech specialists, and oversees day to day operations around our main office. Sales and customer service are also strong points of hers.
McKayLenn and her husband live in the Charlottesville area with their 3 dogs. She enjoys cooking, pool, and throwing wild football parties!
Samantha | Corporate & Medical Services
Sam started out at Top Notch at the front desk after obtaining her degree from Virginia Tech. Her love for technology and knack for fixing things has now brought her to pursue a more serious career working with machines and assisting clients all day long. A very well-rounded tech, Sam is great at everything from repairs to medical imaging devices to commercial email setups. She’s also great at training clients on how to use their equipment.
Sam is a lifetime resident of the Charlottesville area. Her interests include dancing, fashion, visiting wineries, and driving around in her new Volvo.
Sean | Manager, Internal Operations
Sean has been fascinated with computers, networking, and technology from a young age. For the better part of a decade, Sean was considered one of the strongest VoIP, telephony, and structured wiring techs in our region. Without him, our award-winning trademarked phone system could have never taken off. Today, Sean maintains our internal equipment and runs the elevated help desk for clients and field techs. He is also proficient and highly-trained on virtual computing infrastructure, advanced networking and routing, VPN's, and most of what we do day in & day out.
Sean loves cars, farm equipment, disc golf, and the usual fun guy stuff.
Will | Manager, Customer Experience
Boasting one of the most qualified backgrounds of the area’s IT personnel, Will brings efficiency, professionalism, and cyber security to a whole new level. Tasked with overseeing our general workflow and ensuring customer satisfaction, Will is also a very impressive systems engineer. Servers, commercial mail systems, networking appliances, and cloud infrastructure are among his many specialties. Will completed his B.S. in C.I.S. from ODU, then worked IT for our armed forces before finally moving to the medical field and then Top Notch. Will is elated to have joined a team where his prior knowledge is appreciated by all, and used on a daily basis.
Will and his wife have settled down in Central Virginia with their two dogs, friends, and family. It is rumored that his house resembles a mad scientist’s lair, lined floor to ceiling with crazy IT projects.